For the press

Information for the media:

Executive-Conversation Sp. j. is a Polish company employing Polish consultants and operating all over Europe. The company was established in 2004 by Agnieszka Polska-Kamieńska and Janusz Kamieński. We specialize in:

Creating organizational capacity for customer experience management
Building organizational alignment

Executive-Conversation is a customer experience agency unique on the Polish and global market. We are the first company in Poland to offer comprehensive approach to customer experience management. This includes such actions as:

Customer Experience audits
Defining the brand platform
Designing customer experience – the unique element of the process
Building organizational alignment around customer experience strategy
External brand communication

We offer the breadth (required by the wide-ranging process of customer experience management), and depth (effective implementation of each element of the process requires extensive expertise) of our experience and skills.

The results and uniqueness of Executive-Conversation solutions was recognized in 2008-09 by the leading business magazine Harvard Business Review. In 2008, in cooperation with HBR we conducted a survey of the readiness of the Polish market for customer experience management (download the report) In the special December 2008 edition, HBR published an article by our consultant and co-founder Janusz Kamieński and HBR journalist Andrzej Łokaj, titled “Zarządzanie bez mierzenia?” (Management without Measurement?). The article refers to the results of the said Report. (Download the article).

Executive-Conversation has partnered with various global companies and institutions specializing in organizational effectiveness:

Smith+co – a company focusing on Customer Experience Management (www.smithcoconsultancy.com). Its founder – Shaun Smith – is a renowned speaker and consultant in the area of CEM and the author of the following tools used by Executive-Conversation:
- o Customer Experience Audit (CEM+)
- o Organizational Alignment Survey (OAS)
Persona GLOBAL®, Inc. – a company offering solutions to integrate strategies, processes, technologies, and personnel; since February 2009, present in Poland under the brand Persona GLOBAL® Polska Sp. z o.o. (www.personaglobal.com)
International Society for Performance Improvement (www.ispi.org) – an international association of professional consultants specializing in Human Performance Technology

In its March 2009 edition, HBR published a seminal article by Janusz Kamieński and Shaun Smith titled „Projektowanie doświadczeń klientów” (Designing Customer Experience) (download the article). The article outlines not only the theoretical basis of customer experience management, but also concrete examples from Polish and international companies that achieved long-lasting competitive advantage thanks to customer experience management and, in some cases, have become synonyms of success in their fields. We mention the examples of the following companies in Poland: Caffee Heaven, Hotele SPA Dr Irena ERIS, Empik, Kingspan.

Presentation of Executive-Conversation Sp.j.:

Contact for the press and media:

For more information about our company, please contact: Janusz Kamieński, Partner and Consultant

Mobile: +48 502 165 850

E-mail: j.kamienski@e-c.com.pl

Please contact us if you need more information about our company, our services or comments/speeches by our experts.

Logotypes:

Below you will find links to the official logotypes of Executive-Conversation Polska Sp.j. in the most popular formats: