Polska wersjaPartners
Our strategy is to invest in know-how from the most acclaimed organizations in Poland and abroad that offer the best value to our clients.
Smith+co
Smith+co (see: www.smithcoconsultancy.com), is an independent consultancy providing support for organizations that see their brand and customer experience as a primary source of differentiation. ShaunSmith+co brings a cutting-edge thinking about customer experience, combined with the individual and flexible approach that only a small consultancy can provide.
Smith+co is led by Shaun Smith, and is partnered with a select group of highly experienced independent consultants. Each brings specific expertise in helping companies develop and deliver customer experience programs. This approach ensures the company offers clients the best combination of resources, without passing on the overhead typical of many larger organizations.
Since 2006, Executive-Conversation has partnered with Smith+co to create brand image over customers experience, by using CEM+ process.
CEM+ (Customer Experience Management Plus) - is a comprehensive tool that helps us:
- evaluate experience customers get in contacts with the company and understand customer expectations and what they find valuable
- evaluate to what extent the company meets customer expectations and delivers value to customers (to what extent brand promise is fulfilled)
- improve the company’s ability to shape customer experience
- make the organization and its strategy aligned
Persona GLOBAL®, Inc.
Persona GLOBAL®, Inc. (see: www.personaglobal.com) is an organization offering solutions to integrate strategy, processes, technologies, and personnel that have been well proven and tested throughout the world.
Persona GLOBAL® mission is to provide companies with the right methodology to create the right synergies in the process of strategy execution. Strategies are executed by people and strategy that is not adequately implemented always results in failure. With over 900 certified professionals based in over 50 countries Persona GLOBAL®’s results-based solution sets are locally adapted to ensure cultural acceptance. At the same time the processes offer a common seamless cross-geography approach to solving critical business issues.
Persona GLOBAL® focus is on organizational development, together with personal and professional development in the following areas:
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Executive-Conversation will provide you access to Persona GLOBAL® state-of-the-art consulting tools and development solutions. We are happy to inform you that as of 2009 Persona GLOBAL® has been present in Poland as Persona GLOBAL® Polska Sp. z o.o. (www.personaglobal.pl).
Click here to see the Persona GLOBAL commercial at the ASTD Conference – May 2010.
International Society for Performance Improvement (ISPI)
Founded in 1962, the International Society for Performance Improvement (ISPI) (see: www.ispi.org), is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries. ISPI's mission is to develop and recognize the proficiency of its members and advocate the use of Human Performance Technology (HPT). The association carries out its mission organizing annual global conferences and other educational events, such as workshops, specialized courses (Institutes), publishing books and magazines, and supporting research.
Human Performance Technology (HPT) is a systematic approach to improving productivity and competence which uses a set of methods and procedures – and a strategy for solving problems – for realizing opportunities related to the performance of people. More specifically, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment.
It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.
Executive-Conversation as ISPI’s sole partner in Poland helps its clients to apply for and obtain the title Certified Performance Technologist (CPT) – click here for more information about the CTP designation. Thanks to Executive-Conversation, Polish specialists are entitled to a 10% discount on ISPI-related activites, including the ISPI membership fee.
What is the Certified Performance Technologist (CPT) designation?
Certification is a credential that is given to people who satisfy a set of requirements. The CPT Certificate is awarded by the ISPI based on concrete achievements evaluated by a special commission. It is not dependent on the level of education. You cannot buy it. It recognizes practitioners who have demonstrated proficiency in 10 Standards of Performance Technology in ways that are in keeping with the Code of Ethics. Individuals who receive the Certified Performance Technologist (CPT) designation must be re-certified every three years to maintain this credential.
The CPT Certificate attests your membership in the group of experienced professionals in Organizational Performance Development. The Certified Performance Technologist designation shows that you have demonstrated proficiency in the performance improvement profession. The certification can set you apart from others who have not engaged in the same degree of examination by clients and peers. Once certified, your name will be listed on a registry that is available to potential clients and employers. The CPT designation is an indication that you have met the Standards of Performance Technology as evidenced by your past work, confirmed by your external or internal customers.