• Gartner has released its top consumer trends for the next ten years (http://www.gartner.com/it/page.jsp?id=1984415). Our favourite is #9: Renegotiation of Consumer Trust. What is yours? Write to us at: info@e-c.com.pl.
• Together with representatives from Grupa Żywiec and our sister company Persona GLOBAL we present at the Kadry Congress. Title of the presentation: "Change management at Grupa Żywiec – creating and implementing the best in class customer service". Click here to read the program.

• Designing internal customers experience that our customer's IT department wish to generate in relation with other departments in the company. The project is realised in cooperation with Persona GLOBAL Polska.
• Read the article "Innovative Value Chain", published in Eurologistics, in which Janusz Kamieński proves that innovativeness as it is may lead to failure of any organization. Click here to download the article in Polish.

• Read the article published by Biromaniak, internal paper of Grupa Żywiec, where our customer describes the assumptions, process and effects of the project run by Executive-Conversation and Persona GLOBAL, which aim was to develop the branded leadership skills. Click here to read the article (in Polish).

• Janusz Kamieński's feuilleton #1 in Bloomberg Business Week "Less yogurt and cinnamon" - click here to read.

• Lyreco joins the rank of our customers.

• Janusz Kamieński, during the "Sales" Conference, organized by Nowoczesna Firma, facilitates a discussion, titled: "How to grow sales, by managing the customers experience". Our guests speaking during discussion: Ms. Iwona Kossmann, President Bonnier Polska, Mr. Janusz Diemko, President First Data Polska, Mr. Janusz Moroz, v-ce President RWE, Mr. Michał Kulicki, President AFRISO. Click here, to read more about this event (in Polish).
• Our consultants speak during the "Business is Relations" Conference, organized by Grzegorz Turniak from BNI. Click here to read more about Conference (in Polish).
• Congratulations! After few years of joined headquarter, our partnering company Persona GLOBAL, changes its' headquarter to Złote Tarasy in the Center of Warsaw. Click here to read more about Persona GLOBAL (in English).

• Janusz Kamieński provides opening speach at the October's Caffe House business mixer (info: Facebooku – click here; LinkedIn – click here)
• Click here, to see the video relation from the Conference "Innovation" organized by Eurologistics, where Janusz Kamieński was the Key-note Speaker.

• Read the article by Janusz Kamieński "These customers we do not serve", published by the first edition of the new business weekly in Poland "Bloomberg Business Week". Clich here, to download the article (in Polish).
• Congratulations to our partnering company Persona GLOBAL for winning the bid for developing leadership competencies of 14 000 managers of Abbott Worldwide.
• Janusz Kamieński is a Key-note Speaker at the Euro Logistics Conference "Innovations in logistics 2011". Click here to get some more information.

• On behalf of Auchan Polska, we run a deep audit of hipermarkets' customers experience
• Janusz Kamieński, together with 35 top managers of our customer visits a good number of companies in the Silicon Valley and San Franciso – the purpose: inspiration before refreshing the company's strategy
• A fruitfull meeting of Jon Gornstein – CEO and founder of Persona GLOBAL – with Janusz Kamieński in the company's headqarter in Sausalito, CA (USA)

• Read the Janusz Kamieński’s article "The most important brand statement: customer experience!" (in Polish), published by THINKTANK. Click here to download the article.
• Nunwood have just published their top 100 Customer Experience brands. Nice to see an insurer taking #1 spot. Yes it can be done insurers! Click here to see whole list.
• Read the Janusza Kamieński's feuilleton "US and THEM" in Erologistics. Click here to download the article in Polish

• Read the article of our consultant, Jerzy Filonik "Brand in Action!" (in Polish), pulished by "Marketing w praktyce" monthly. Click here to download the article.
• Auchan Polska joins the rank of our customers.

• Read the business novelette published by Eurologistics: "Game for loyalty", written by Janusz Kamieński. Click here to download the article (in Polish).

• Read the text of debate over Customer Experience Management, organized by HBR with Janusz Kamieński and the following participants: Bernd Schmitt (profesor at Columbia Business School), Wojciech Sobieraj (President of Alior Banku), Dr Piotr Soszyński (Medical director and Board member at Medicover), Janusz Moroz (Board member at RWE Polska) and Grzegorz Wachowicz (In store Marketing Director at Sony Europe). Click here to download debate (in Polish).

• Read the article by our consultant Mr. Jarosław Pawelec "Feel the customer", published in Polish in Marketing in Practice. Click here to download the article.

• Read interview with Agnieszka Polska-Kamienska in a monthly Sekretarka, in which Agnieszka describes how important in your development is experience you gain at all functions. Click here to download article (in Polish).
• Janusz Kamieński speaks as the main speaker at Ecadamy Biznes Mixer organized by Welcome BIZ Poland and the Institute of the Art of Marketing – subject: "Why and how to manage the customer experience?"

• Janusz Kamieński, and Bernd’em Schmitt takes part in the debate, organized by HBR: "CEM: – does more mean better?". Following managers will take part in the debate: Wojciech Sobieraj, President of Alior Bank, Janusz Moroz – Board member of RWE, Piotr Soszyński – Board member of Medicover, Grzegorz Wachowicz –Trade Marketing Head at European Region Sony.
• Ms. Anna Mac joins the rank of our consultants. For the last decade she was the manager at Sodexo Polska. She is very much experienced in implementation of Clients for Life® methodology, by John Gamble from Tenacity Inc. (www.clientretention.com).
• Janusz Kamieński speaks at the Harvard Business Review Conference: "CEM: Customer Experience Management", together with Dr Bernd Schmitt, President of The EX Group.

• Mr. Wieńczysław Bronny, Factory Supply Director in Reckitt Benckiser Poland says about cooperation with E-C: "For sure, consultants from E-C have helped us achieve the award of BEST FACTORY 2010 in Europe". Click here to read whole text.

• Read the interview with Janusz Kamieński "First: understand customer" publilshed in the RWE employees’ Magazine. Click here to download the article (in Polish).

• Ms Dominika Ludwiczak, HR Director at SAGE, says abour CEM+ workshop "I recommend to everybody!". Click here to read more.
• Our customer – RWE – received the price "Customer Friendly Company!" Congratulations!
• SAGE has joined the ranks of our clients

• Janusz Kamieński participates at the 31 Persona GLOBAL conference in Prague – click here to see the video-clip from the conference at YouTube
• Ms. Aleksandra Gul joins Executive-Conversation as Senior Consultant. Click here to see her profile.

• After strategy development, setting-up and implementing the BSC. Leadership development process, we have started the production processes mapping for Reckitt Benckiser in purpose to grow the company’s agility.

• Macrologic has joined the ranks of our clients.
• Our consultants run the customer expectations research for Bank Pekao SA, based the methodology on CEM+ methodology.

• Bank Pekao SA has joined the ranks of our clients.
• Mr. Jarosław Pawelec – former Operation Manager of KINGSPAN Polska – joins Executive-Conversation as one of our consultants. Mr. Pawelec specializes in process mapping, improvement of production effectiveness and business consulting. Clic here to read his curriculum vitae.

• The 3^rd edition of the "Customer Experience Management" workshop organized by our company appeared to be a full success. All seats were booked. Participants have recognized the CEM+ concept as very useful for their organizations.
• Janusz Kamieński becomes the juror of the strongest brands on the Polish market contest – Superbrands
• Generali has joined the ranks of our clients
• The 3^rd edition of the "Customer Experience Management" workshop, organized by Executive-Conversation. Click here, to send an e-mail in order to receive more information.

• Our partner – Persona GLOBAL – exhibits its’ services at the ASTD Conference in Chicago. Click here to see interesting Ad.
• Read Janusz Kamienski’s article titled „10 ways to srew-up your brand”, published in the "Marketing in practice". Click here to download the article (in Polish).
• April 13^th: our consultants leads debate around the results of the strengths and weaknesses of the companies in Poland in building high profitability through the CEM process, organized by THINK TANK Magazine. More Info: Click here. Link to the CEM Report (in Polish): Click here
• April 15^th: Executive-Conversation leads the presentation titled: "Managing the customer experience as away to high profitability" at the HR Conference, organized by KDK Sp. z o.o. in Warsaw. More Info: Click here
• Agnieszka Polska-Kamieńska, invited by the students of the Warsaw School of Economics facilitates the workshop "Learn how to manage your stakeholders’ experience" at the 9th edition of Negotiator Conference

• Agnieszka Polska-Kamieńska comments in TVN Warszawa the results of the Warsaw citizens experience from its' different districts. Click here to see the movie.
• Read Janusz Kamienski’s article titled „Methods of Winding”, published in the "Marketing in practice". Click here to download the article (in Polish).

• We are proud to present the Report from the Just finished survey which enabled us to measure strengths and weaknesses of the companies working on the Polish market in achieving high profitability by using the customer experience management process. We particularly recommend the page on which you can observe what are the differences between average companies and those which enjoy the fastest growing profitability. Click here to download the Report (in Polish).
• Based on a huge interest and a substantial success, Janusz Kamieński will again facilitate the “Customer Experience Management” workshop, organized by THINK TANK Magazine – date: February the 23^rd. More information: http://www.thinktankmagazine.pl/strona/warsztat-cem

• Executive-Conversation trains House of Skills in Customer Experience Management – one of their managers participates in the workshop organized by THINK TANK Magazine and facilitated by Janusz Kamienski in January 26^th
• Janusz Kamieński comments in TVN Warszawa the results of the President of Warsaw election poll – electors are politicians customers (see movie – in Polish).
• 532 respondents took place in the 2nd edition of our research which aim was to measure the strengths and weaknesses of the Polish businesses in the CEM+ process. The Report creation is in progress
• RWE has joined the ranks of our clients.
• On January 26th, Janusz Kamieński leads the 1-day long workshop „Managing the Customer Experience: the way to greater loyalty and profitability”, organized by THINK TANK Magazine – more information in Polish: http://www.thinktankmagazine.pl/strona/warsztat-cem

• Executive-Conversation becomes a member of British-Polish Chamber of Commerce
• Executive-Conversation, together with THNK TANK Magazine, starts the second edition of the research, which purpose is to assess the strengths and weaknesses of the Polish businesses in the process of customer experience management (CEM). The Report will be ready in January.
• Listen to Janusz Kamieński speaking in TVN Warsaw about customers experience before Christmas. (see the movie)

• Mr Aler Zacharewicz, v-ce President of AFRISO Polska says: "After the Executive-Conversation consultants’ activities run for us, I really fell sorry for our competitors."
• November 23^rd: Agnieszka Polska-Kamieńska, and Janusz Kamieński as an appreciation for their role in starting the Joseph O’Connor coaching methodology – ICC in Poland, participate as guests of KeffAnn in the first Polish Conference of International Coaching Community
• According to Mark Gottfredson, from Bain & Co, who will be the guest speaker at the October 22^nd HBRP conference, companies should nowadays use the four main principles of The Breakthrough Imperative methodology used by his company. These are: costs and prces always decline, your concurrent position determines your abilities, customers and profit centers are not constant, and simplicity guarantees results. In our opinion, all those principles might be realized thanks by implementing CEM.

• Alior Bank becomes our customer.
• October 9^th – Executive-Conversation consultants, participate as guests in the Congress “Business it is Conversations” (http://www.biznestorozmowy.pl). The Congress, organized by Netia SA, is dedicated to the issues of technology and communication.

• We are happy to announce that Shaun Smith’s article was chosen as Editor’s Pick by CustomerThink, the largest and most prestigious Internet organization in the U.S. dedicated to Customer Experience Management (http://www.customerthink.com). The article was written as part of our joint research conducted with HBR to identify strong and weak points of Polish companies in the CEM process.
• AFRISO Polska has joined the ranks of our clients for CEM+ process implementation.
• Executive-Conversation and Persona GLOBAL® Polska hold their first meeting to plan and integrate cooperation.
• Think Tank Magazine publishes Janusz Kamieński’s article "Managing customer experience" in its second edition of the year.

• Our partner – Persona GLOBAL® Polska – is certified to use Leadership Equity Assessment (LEA), a unique tool to measure factors affecting the ability of an organization to achieve its goals. The certification was awarded at the 30th Persona GLOBAL® Conference in Paris.

• Janusz Kamieński opens Professor Solomon’s conference with a two-hour workshop "Communication with clients in difficult times". Read more...

• Executive-Conversation becomes the founding member of the first European Coaching Chamber
• Ala Stocka facitates the workshop "Rather than break lances during negotiations, learn how to manage customer experience" at the "Negotiator" Conference organized by students of the Warsaw School of Economics. Read more: http://www.negocjator.pl
• Janusz Kamieński takes part in a panel discussion organized by Think Tank Magazine, "Marketing despite budget cuts." See discussion conclusions...

• Read Janusz Kamieński’s and Shaun Smith’s article "Designing the customer experience that differentiates" published in March edition of Harvard Business Review.
• Agnieszka Polska-Kamieńska delivers the presentation "How to overcome the crisis in TRUST thanks to interpersonal relations" at the second edition of the Woman of Success Congress "Entrepreneurship of the Future." More Info at www.eced.pl
• We began implementation of the largest project in Reckitt Benckiser’s history.

• Deni Cler becomes our client, we start our cooperation with regard to CEM based on a customer experience audit.
• We recommend Wojciech Gryciuk’s article "Zarządzanie doświadczeniami" (Manging experience), published in February edition of Businessman magazine, which presents the concept of CEM+, Shaun Smith, and Executive-Conversation.
• into account the opinions of our clients and advisors, Executive-Conversation will focus now only on Customer Experience Management and building organizational alignment. We transfer the training part of our know-how to newly-formed Persona GLOBAL® Polska Sp. z o.o. (www.personaglobal.pl), which has become our strategic partner.

• John Gornstein, President of Persona Global visits Poland! We obtain a license to use Performance Leadership in Poland, one of the most powerful programs dedicated to developing managers’ ability to achieve business results.
• Yellow Heads joins Executive-Conversation as a new client.

• Harvard Business Review publishes the article by Janusz Kamienski and Andrzej Łokaj "Managing without measures?" in its special edition devoted to client intimacy. The article deals with the greatest weakness of Polish businesses, which is proper use of adequate customer experience measures (based on the results of the survey measuring the readiness of Polish companies to manage their customers’ experience, conducted by Executive-Conversation and HBRP in 2008).
• Gazeta Ubezpieczeniowa, the insurance market weekly devotes the whole page of its Christmas edition to Janusz Kamienski’s article "Achieving high profitability in hard times". In the article, Janusz describes how American insurance company Progressive became number four insurer in the USA thanks to the ability to manage customer experience.
• December 9: Janusz Kamieński from Executive-Conversation, and Jarosław Pawelec – Operating Manager at KINGSPAN Polska speak at the "Customers’ friends" Conference during their panel "Managing the customer experience at KINGSPAN – a case analysis".
• Shaun Smith in Poland! At our invitation, Shaun leads a one-day seminar on Customer Experience Management (CEM+). Participants – 75 managers from Poland fascinated by the quality of ideas and the presentation itself, honored Shaun with standing ovation! More info about the Conference at: www.przyjaciele-klienta.pl
• The next day, on December 11, Shaun Smith lead the Business breakfast organized by our company, which was enthusiastically received by Polish managers, representing, among others: ABG Ster-Projekt, American Restaurants, Axa Życie T.U. SA, Deni Cler, Era GSM, First Data, Helikon Meble Biurowe, Hotele SPA Dr. Irena ERIS, IMP & Partners, INK Communication, Microsoft, Personalities, Polskie Centrum Marketingowe, Pro Benefis, Qumak-Selcom, and representatives of business press: Businessman and Harvard Business Review

• Agnieszka Polska and Janusz Kamieński participate in Persona Global annual conference in Budapest. The conference’s main theme is sharing best practices in the implementation Persona Global® tools.

• Agnieszka Polska becomes a member of the Program Board of the "Customers-friends" Conference, held in December. For more info go to: www.przyjaciele-klienta.pl. Implementation of the new version of the communication styles report, used to support the Persuasive communicator.

Conclusion of the Customer Experience Management (CEM+) survey performed by Executive-Conversation. We would like to extend our thanks to over 50% of our customers that took their time and effort to participate in the survey! The information we obtained will allow us to increase the quality of the services we offer precisely in relation to the customer needs and expectations. The main results of the survey are:

• o Executive-Conversation was declared a Premium brand that is worth its price!
• o The most desired expectations mentioned were Honesty and ethical approach of the consultants, and the least expected Ability for the long-term cooperation
• At the same time, Honesty and ethical approach was declared as the greatest strength of Executive-Conversation
• o The Recommendation Indicator for our company is 20% above the market average, something that we are particularly proud of!

• Beginning of the first stage of the Spacetime project realized for one of our customers. Its purpose is to grow effectiveness of ALL employees in managing space and time. The project includes the workshop and two and a half-hour individual coaching sessions for all (nearly 100 employees) run directly at their desks
• Beginning of the project that leads to growth of the Sales Team effectiveness at one of our long-term clients – ASSECO

• Our long-term client – KINGSPAN, was honored by the "GRANITOWY TULIPAN" – a Company of the Year 2008 prize, awarded by the City of Radom Trade Chamber. Congratulations!
• Our consultants – Ala Stocka and Janusz Kamieński lead the workshop "Trust as factor that leads to greater effectiveness, and how to build it!" at the Negotiator 2008 Conference, organized for the students of the Warsaw School of Economics.
• Congratulations to our long-term customer – ECCO, for the title of Solid Employer of 2007, awarded by the Media Partner Group

• Congratulations to Janusz Kamieński for graduating first in class from Polish School of Market Research, organized by the Polish Society of Market and Opinion Researchers (PTBRiO)
• All Persona GLOBAL workshops and certification programs have now been approved by the International Society of Performance Improvement (ISPI) for continuing education credits. Any delegate can apply for these credits after attending a Persona GLOBAL licensed workshop or certification program and earn credits toward the Certified Performance Technology (CPT) re-certification. The CPT certification is now the "Global Industry Standard" for Performance Improvement practitioners
• We congratulate two of our customers : First Data and FORTIS Bank, who won the title of The Pearl of Polish Economy 2007 awarded by the Institute for Economic Sciences of the Polish Academy of Sciences and Humanities.
• We are going to start Employee Satisfaction Research in ECCO Europe East and Middle East Sp. z o.o. and ECCO Shoes Poland Sp. z o.o., using our own software tool.

• According to 550 respondents of the Customer Experience Management (CEM+) survey conducted with Harvard Business Review among Polish managers, the biggest weaknesses of their companies in the CEM processes include:
  1. Lack of the scorecard of indicators to provide leaders with objective and timely feedback on how well the company delivers against its promise
  2. We have created training to equip our employees to deliver the customer experience
  3. We have mapped our customer touchline to determine the key points of contact with our customers and our promise should be delivered at each of them
• We start Organizational Alignment Survey for our next customer – KINGSPAN

• Bartłomiej Kwiatkowski joined Executive-Conversation team. Bartłomiej has a broad experience in sales management (formely in LANIER Worldwide, RICOCH, OCE BV). He will be responsible for our clients’ sales efficiency improvement
• First Data joins Executive-Conversation as a new client

• ITI Group joins Executive-Conversation as a new client

• Executive-Conversation becomes the founding member of the first European Chamber of Coaching

• Executive-Conversation consultants participate in the annual Persona Global Conference. The two main topics covered: Customer Experience Management and Blue Ocean Strategy
• Following successful cooperation with Kingspan in Poland and the Czech Republic, we start to implement an in-depth managerial development project for Kingspan Tinsulation in Holland
• Janusz Kamieński and Agnieszka Polska speak at the American Chamber of Commerce Conference

• Polkomtel SA becomes Executive-Conversation’s customer. We run Organizational Alignment Survey (OAS) in the whole company to initiate the brand repositioning process
• Jagram SA becomes Executive-Conversation’s customer. We prepare and implement a Project called EXECUTION to increase the company’s ability to implement its strategy

• Executive-Conversation moves to a new office. Our new location is: ul. Drawska 14F/14
• Executive-Conversation consultants perform Customers Expectations Research, based on Shaun Smith’s Customer Experience Management methodology . The research is part of a larger strategy intended to build loyalty of Kingspan customers.
• Kingspan Polska is another company that we run a customer expectation research for. The survey is based on Customer Experience Management (CEM) methodology and begins is a process leading to higher customer loyalty.

• Executive-Conversation strategic planning meeting. The whole company spends three days in the new hotel of Dr. Eris in Wzgórza Dylewskie.
• Reckitt Benckiser becomes Executive-Conversation’s customer – we help the company’s top managers to create a strategy for 2010 and design Balanced Score Card and Management By Objectives systems.

• Congratulations to our consultant – Agnieszka Kawa for getting married. Agnieszka has adopted her husband’s name – May.
• Ms. Ala Stocka joins Executive-Conversation. She will be responsible for know-how related to growing sales. Ala graduated in sociology from the Private School of Business and Administration in Warsaw and Academy of Human Resources Management. She has over 15 years of experience in sales and sales management.
• Ken Wilson, Managing Director at KINGSPAN Czech Republic, speaks at the Kadry 2007 Congress about the way to grow business results by growing leadership skills and behavior in the context of Executive-Conversation’s role in this process.
• At the same Congress, Janusz Kamieński leads a full-day workshop titled: "Human Performance Technology Model in the process of achieving business results". Read more at: Kongres Kadry 2007.
• Executive-Conversation becomes a member of ECR Polska (ECR: Effective Consumer Response), an organization whose mission is to popularize the ways of supporting the customer demands better, faster and cheaper.

• Farewell party for Hartmu Luecker, Managing Director of Basell Orlen Polyolefins, who leaves to manage Basell Kazakh Branch.
• Ms. Agnieszka Kawa leads the panel at "Psychology days 2007", organized by Students’ Scientific Club at the Warsaw School of Economics.
• ELTEL Networks joins Executive-Conversation as a new customer. Together with Persona Nordic, we work to grow ELTEL’s business effectiveness in Poland by providing an Organizational Alignment Survey (OAS) in Poland and Finland.

• FORTIS Bank becomes Executive-Conversation’s customer. We help to grow the Key Accounting Skills of the company’s sales people.
• A Swiss-German consulting group becomes the first company to offer to purchase Executive-Conversation shares.
• We join the European meeting of Persona Global Partners.
• Agnieszka Polska is a guest speaker at the Commercial Union Advisors Conference presenting the concept of Persuasive Communicator.

• All employees of ECCO participate in a diagnosis of their communication style and a two-day training program to practice persuasive communication skills.
• Agnieszka Polska becomes a member of the Society of Professional Speakers in Poland.

• Lotos Parafiny becomes Executive-Conversation’s customer – we help the company in the development and integration of managers from two different factories.
• Agnieszka Polska and Janusz Kamieński obtain the Master Certification in Persuasive Communicator – they are officially certified by Persona Global to certify other people in this program.

• Centrum Medyczne LIM joins Executive-Conversation as a new customer.
• Janusz Kamieński leads two workshops abort successful communication at the 25th Conference of the Polish Information Processing Society.

• The Customer Experience Management workshop, using Shaun Smith’s methodology, is run for the first time in Poland and in the Polish language for one of our customers as part of building and executing our customer’s new strategy.
• September 27-28 – Persuasive Communicator – an open seminar run for the first time in Poland in Polish.

• Ms. Agnieszka Kawa joins Executive-Conversation Polska as a consultant starting September 1. Agnieszka previously worked for four years as an internal consultant, coach and trainer at CitiBank Handlowy.

• Multi Communications becomes our client. In August we start a long term consulting and developmental process to support and strengthen the company’s on the Polish market.
• ECCO becomes our new client

• For the first time in Poland, we initiate the process of Customer Experience Management (CEM+), based on Shaun Smith’s methodology, for one of our clients.
• Basell Orlen Polyolefins confirms tremendous return of investment from strategic workshops run by Executive-Conversation Polska consultants this year.
• Continuation of our activities in Czech Republic – KINGSPAN managers develop their leadership skills.
• Customer satisfaction research performed for KINGSPAN (Mystery shopper. The results help to prepare new standards and procedures in Customer Care Department and prepare a development process for its employees).

• EDIPRESSE becomes our new client.

• Softbank becomes our new client.
• Executive-Conversation Polska consultants go through the Customer Experience Managemement (CEM+) exclusive certification program, delivered in Tallin by Shaun Smith.

• Jon Gornstein, Persona Global president visits Poland! Jon will facilitate Persuasive Communicator program for top executives of our client companies from all over Europe. The first workshop of this kind in Poland.
• We get a license for the most popular Persona Global solution: The Persuasive Communicator. In that way, we join over one million people from all over the world who have already benefited from this unique, diagnostic and developmental solution.

• ABG Ster-Projekt becomes our client. We perform the Organizational Allignemt Survey (OAS) as part of a strategic change initiative.
• Basell Orlen Polyolefins becomes our new client.

• We move to our office; new site: Floor 19 of ILMET Tower in the center of Warsaw.
• Premium Financial becomes our new customer.
• Congratulations to KINGSPAN Sp. z o.o. for receiving a very prestigious prize – GAZELA BIZNESU 2005, for becoming no 3 in their region and no 9 in Poland in terms of the speed of development! We have been cooperating with Kingspan for 2 years now, helping the company’s executives and managers to improve their effectiveness. We wish Kingspan a lot of success!
• "Summary of the year" – the meeting of our Advisory Board takes place.

• Michelin becomes our new customer.

• Executive-Conversation in Czech Republic! Thanks to the success of our KINGSPAN project in Poland, we were invited to perform organizational performance improvement activities in our customer’s Czech branch.

• Agnieszka Polska becomes certified Mediator, obtaining a Diploma from the Polish Center for Mediations.
• Thanks to our success in June, we repeat the workshop for managers, using the Human Performance Technology (HPT) model in the process of change management.

• Joanna Drozd and Janusz Kamieński speak at the ISPI Conference in Berlin "East needs West and West needs East".
• Executive-Conversation representatives at Persona Global Conference in Shanghai. We are licensed in Emotional Intelligence Survey and become Change Management Consultants.

• A meeting of partners on a yacht in the Mazurian lake district.

• We celebrate the first Anniversary of Executive-Conversation – to celebrate our mission of growing people and profits, we attend the Brain Exhibition together with our clients, partners and Advisory Board to learn how our most important instrument is designed and how it works.
• Using the Human Performance Technology (HPT) model in the process of change management – a workshop for managers and human performance specialists

• The second implementation of the Organizational Alignment Survey (OAS) in Poland. This time, Hotel RIALTO benefits from this tool.

• Executive-Conversation representatives will participate in the annual conference of the International Society for Performance Improvement, held in Vancouver, Canada.

• Establishment of Executive-Conversation Board of Directors.

• BUSINESS TRENDS in 2005 – a workshop prepared and performed for a group of thirty top managers from different business and organizations. Executive-Conversation shares its vision based on observations from the USA and UK of business trends for the year 2005: ability to EXECUTE strategies, importance of TRUST & VALUES, CLIENT as an ADVOCATE, ENTREPRENEURSHIP, POLAND is… TRENDY.

• Executive-Conversation on charity: consulting for NS Log Sp. z o.o.; Executive-Conversation coach NS Log managers to become more effective in their operations.

• Successful launch of the first Organizational Alignment Survey (OAS) in Poland. JobPilot becomes the first organization in Poland to benefit from this tool. See the references.

• The first meeting of Executive-Conversation Advisory Board takes place.
• Janusz Kamieński publishes the article "In business, like at war" in Personel i Zarządzanie September edition. The article summarizes observations of Executive-Conversation consultants from the American Society for Training and Development Conference held in May in Washington D.C.

• Executive-Conversation consultants are certified by Persona Global in consulting and Organizational Development Tools in Tallinn (Estonia) and afterwards in Sintra (Portugal).

• The decision to establish Executive-Conversation is made.