Thank you for your trust!

"In 2010 our plant won the title of BEST FACTORY from among 18 production facilities of Reckitt Benckiser in Europe. We meet the highest productivity standards and every year we raise the level of our employees’ commitment. I am absolutely convinced it is our cooperation with EC that largely contributed to this success, namely: the clarification of the strategy for the years 2008–2011, specification of our plant’s mission and vision, designing and effective implementation of the Balanced Scorecard based on five pillars of our strategy, and finally development of managerial and leadership skills in close relation with our strategy (Strategy-Based Training).”

 Wieńczysław Bronny, Plant Manager, Reckitt Benckiser 

“The workshop led by Janusz Kamieński made us fully aware of where we are in our gaining an ability to manage the extraordinary/above average customer experience. Specifically, clearly, vigorously. Inspiringly. I would recommend it to everyone!"

 Dominika Ludwiczak, HR Manager, SAGE Sp. z o.o. 

“Watching the commitment of our people participating in the CEM workshops conducted by EC consultants, I feel sorry for our competitors..."

 Alek Zacharewicz, Vice President, AFRISO Polska 

"Thanks to the CEM+ process, we distinguish ourselves in our market environment. Due to the brand vision, strategy and process alignment, people know exactly what to do.”

 Piotr Rytowski, Advertising Agency Support Manager, EDIPRESSE Polska 

"The customer experience audit carried out by EC allowed us to identify the key areas making up the brand and corporate value. Through cooperation the priorities were defined. We managed to improve our communications and we started a transition process with emphasis on pro-consumer actions."

 Iwona Kossmann, President of the Board, DCG S.A. 

"The CEM process, which we started in collaboration with consultants of EC, allowed us to identify and evaluate the major areas important to our customers as well as understand their expectations towards the company and find inadequacies in the current service level. A series of planning workshops helped us determine directions of the necessary organizational and procedural changes aimed at the company transformation with emphasis on the strategic customer focus and consumer-like way of thinking."

 Janusz Diemko, CEO, FIRST DATA Polska 

"We are perfectly aware of our most profitable customers’ expectations and we adequately change procedures and our employees’ behavior, consistently increasing our profitability."

 Jarosław Pawelec, COO, KINGSPAN Polska