CEO - Customer Experience Officer

Executive manager and strategic project leader with over 20 years’ experience gained in large international and Polish companies, mostly IT and Telecom. Experienced practitioner offers competences in three areas: improving business performance and quality, program and project management, products and processes research and development. Holds M.Sc. in Computer Sciences from AGH University of Science and Technology and Executive MBA from Université du Québec à Montréal and Warsaw School of Economics.

Achievements:

• developed customer experience management program for near 2 million group of customers

• developed and managed corporate business process center of competence, delivering knowledge about all processes in big organization

• managed research and development of Value Added Services in Plus GSM (Vodafone Group at that time), delivering in each year growth of VAS revenues on a scale bigger than organic growth of the market

• created innovative products, e.g. mobile payments system and mobile photo blog

• took active part in development of mobile premium services market in Poland

• served as a member of inter-departmental Polkomtel Strategy Development team

• designed infrastructure to manage Post Merger Integration program
• managed a team of project managers working on up to 250 projects in parallel