Tomasz Magda

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Tomasz Magda,

Partner w Amrop Hever

An experienced consultant and head hunter.

Education:

In 1990 he got his BA in East European Studies from Columbia College, Columbia University.

Professional experience:

In 1994 he joined the company which evolved into Amrop Hever Group. His interests and professional experience are related to: family businesses, specialized services and the IT/telecommunications industry. In the 90s he was a co-founder and performed managerial and supervisory functions during formation and in the initial phase of the development of East Net – the biggest Human Resource Management organization in Poland, a partner of the world’s leading companies in the field of training, Salary and Bonus Management as well as outsourcing.

Krzysztof Maurycy Olszowski

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Krzysztof Maurycy Olszowski,

President of the Management Board, SoftProdukt Sp. z o.o.

He has over 25-year experience in the IT industry as well as excellent knowledge and practice in managing companies which involve Strategic Planning, Resource Management System analysis and Database System Design.

Education:

A graduate of the Faculty of Mathematics and Informatics of the University of Warsaw, 1983.

Professional experience:

A member of the World Bank’s expert team conducting an audit of IT systems in the Ministry of Health.He directed the implementation of several large IT systems, including in the field of Controlling and Process Management.
A member of the Polish Information Processing Society.

Andrzej Uryga

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Andrzej Uryga

Temporary CEO, Dairy Queen Poland

He has several-year experience in consulting and management.

Education:

- AGH University of Science and Technology, Computer ScienceJagiellonian University, Philosophy

Experience and projects:

In the 90s he implemented consulting projects in the book industry. In the years 2004–2007 he was the Sales Manager in EMPIK, since 2007 – in Drogerie Natura, Polbita Sp. z o.o.

Dariusz Rosłon

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Dariusz Rosłon

Vice President of the Management Board and Managing Director, SoftProdukt Sp. z o.o.

He has over 20-year experience in the IT industry as well as exceptional knowledge and practice in System Analysis and Database System Design.

Education:

A graduate of the Faculty of Mathematics and Informatics of the University of Warsaw, 1987.

Professional experience:

He directed the implementation of several large IT systems, including in the field of Controlling and Process Management, realized for the Supreme Administrative Court, APCO Sp. z o.o., the State Inspectorate of Environmental Protection, etc.
A member of the Polish Information Processing Society.

Grupa Żywiec case

Grupa Żywiec chose an ambitious goal – to regain its market leader position. One way was to build the Leadership strength. The company wanted its leaders to be recognizable in the market due to their virtues and the way they support their Żywiec brand. As a result, the managers proudly took part in the entire educational procedure, the popularity of which exceeded the organizers’ expectations.

Pekao SA case

For strategic reasons, Bank Pekao SA planned to significantly increase its importance in the SME segment. Ambrosetti, an Italian consulting company that worked with Pekao SA for years, searched for a Polish partner which would assist Pekao in achieving this objective. Hence, EC was invited to conduct research aimed at indicating the key expectations of customers in the SME segment and to design Branded Training for the Sales Consultants and Managers. As a result, Bank Pekao SA has the largest increase in its market share and profitability just in the SME section.

RWE case

In view of the deregulation in the energy transportation market, RWE decided to find a way to stand out from its competitors by providing its customers with some additional value. The workshops led by EC enabled the key managers to identify the desired strategy and plan the specific actions. The company is currently on the best track to become a model provider of the desired customer experience.

THINKTANK case

Following Janusz Kamieński’s article, THINKTANK asked EC to prepare and conduct a series of one-day workshops aimed at educating the invited participants in the field of CEM. The workshops met with a very good reception.

A large hypermarket case

Prior to a big project aimed at developing a vision and strategy for the next 5 years, Executive Conversation organized a week’s trip to San Francisco and surrounding areas for a group of 35 top managers. The program included visits to the most famous companies of Silicon Valley and American hypermarkets.

Harvard Business Review case

Harvard Business Review organized a few hours’ workshop on CEM conducted by the undisputed guru of Customer Experience, Bernd Schmitt from the U.S. EC was invited to enrich the speech of the guest. After his performance, Janusz Kamieński delivered a 1.5 hour presentation of the Polish projects in the field of CEM. The participants had the opportunity to discover not only how it is done in the U.S., but also in Poland!