Public Speaking

Details

at conferences, meetings and events – EC consultants, executing the mission of the CEM education for the market, speak at many conferences organized by institutions or companies that specialize in conferences for people from different organizations and environments. We also speak at conferences organized by other enterprises for our own employees. Our speeches are full of energy and passion of the speakers who have an ability to change the paradigms of the participants. We always refer to our own particular experiences, and not only to those described in books. That is why we are reliable.

Open Workshops

Details

Despite the fact that more and more people are employed as a Customer Experience Manager or Brand Experience Specialist, there is still no general awareness of the role of customer experiences, the gist of Customer Experience Management and the best practices thereof. In EC we conduct open workshops for people from different companies and organizations – their aim is to educate the market in this area.

Executive Coaching and Mentoring

Details

The paradigms of modern economy change with increasing speed. Consequently, top managers lag behind the changing conditions of their business operations. Therefore, it is necessary for them to supplement their knowledge in the context of their business principles. Our consultants conduct coaching and mentoring activities that enable getting a full understanding, support and initiation of changes in an organization.

Business Safari

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The strength of consulting lies in the fact that external consultants bring their experience gained in other companies, industries or even world regions. Why should not managers take advantage of this form of self-development? In EC we organize meetings, trips and events in other regions of Poland or the world. Thereby we facilitate the processes of experience and inspiration sharing as well as education transfer, which affects the quality of decisions made by top leadership in the future.

Branded Training

Details
Even the best customer service training will not make you stand out from the market, if the same courses are bought by your competitors… In EC we offer Branded Training that is entirely based on the assumptions and attributes of a given brand. Most often we train managers and we prepare them for conducting further branded educational activities for their personnel.

More Articles...

  1. Leadership Involvement

Deni Cler case

The qualitative research allowed us to identify the most fundamental expectations of the brand female customers. Two of them were verbalized by literally all surveyed women. The first led to a change of the strategy of the shop assistants’ approach towards female customers. The second resulted in the thorough, consistent with the desired customer experience, modifications of the appearance of on-line and printed catalogues.

Afriso case

Through the quantitative research, carried out on the basis of the customers’ expectations learnt from the qualitative research, the company identified a distinguishing, according to its customers, feature that is the easiest to obtain and the most important for the whole industry. It immediately became a part of the daily operations.