Łańcuch Serwis-Profit
Łańcuch Serwis-Profit
W EC zajmujemy się usprawnianiem biznesu naszych klientów. Posługujemy się przy tym różnorodnymi narzędziami oraz kluczowym procesem zwanym łańcuchem Serwis-Profit. Pokazuje on w jaki sposób działania Leadershipu prowadzą, poprzez przyczynowo-skutkowy proces, do osiągnięcia pożądanej dochodowości i rozwoju:
Kluczem do sukcesu jest zdolność do wygenerowania takich przeżyć i doświadczeń klientów, za które są oni gotowi płacić. I to jest właśnie nasza specjalizacja - badanie i budowanie zdolności przedsiębiorstw do zarządzania przeżyciami i doświadczeniami.
Services:
Grupa Żywiec case
Grupa Żywiec chose an ambitious goal – to regain its market leader position. One way was to build the Leadership strength. The company wanted its leaders to be recognizable in the market due to their virtues and the way they support their Żywiec brand. As a result, the managers proudly took part in the entire educational procedure, the popularity of which exceeded the organizers’ expectations.
Pekao SA case
For strategic reasons, Bank Pekao SA planned to significantly increase its importance in the SME segment. Ambrosetti, an Italian consulting company that worked with Pekao SA for years, searched for a Polish partner which would assist Pekao in achieving this objective. Hence, EC was invited to conduct research aimed at indicating the key expectations of customers in the SME segment and to design Branded Training for the Sales Consultants and Managers. As a result, Bank Pekao SA has the largest increase in its market share and profitability just in the SME section.
RWE case
In view of the deregulation in the energy transportation market, RWE decided to find a way to stand out from its competitors by providing its customers with some additional value. The workshops led by EC enabled the key managers to identify the desired strategy and plan the specific actions. The company is currently on the best track to become a model provider of the desired customer experience.
THINKTANK case
Following Janusz Kamieński’s article, THINKTANK asked EC to prepare and conduct a series of one-day workshops aimed at educating the invited participants in the field of CEM. The workshops met with a very good reception.